We want your shopping experiece with us to be pleasant and easy-going. We're not expecting problems but if something comes up we'll get them sorted out.
We try hard to give accurate and useful information in the descriptions and pictures provided. This is done on a 'best efforts basis' but please note that some aspects of a description will inevitably be subjective. In particular, we have worked at making sure the colours in pictures are a true representation but of course what you see will depend as much on how your screen is calibrated as how ours are, Please feel free to contact us with any questions or if we can assit you in any way.
We will make every effort to have your new goods arrive in good order. If you discover a fault, we do apologise. Just follow the returns instructions on the website to send back the faulty item and following our inspection of the returned goods we will refund the price of your purchase to your paypal account. The goods must arrive back with us within 30 days.
In the unfortunate and unlikely event of something being missing from your delivery, again, many apologies. Inform us within 5 days using the returns form
If the goods* aren't faulty but you don't want to keep them, that's fine. Just let us know within 5 days of receiving the package (again via the Returns page on the website) and get the goods back to us within 30 days. Obviously they must be unopened, unused and in saleable condition. We will exchange the goods or you can have a store credit.
*Sorry but we can't accept returns of patterns, books, special orders or commissions.
We use Paypal to accept payment on the site. That gives you the security benefits of dealing with a worldwide financial organisation. You don't have to have a Paypal account. You can pay by credit or debit card and relax knowing that your card details will never be visible to us.
The prices quoted on the site include all relevant taxes but not the delivery costs. No goods will be dispatched before payment for the goods and carriage have been cleared.
We will despatch your order as soon as possible. We try to keep the on-ine quantities up to date but if your order item is out of stock we'll contact you with details of how long it is likely to take for the restock and to discuss whether you would rather wait or cancel.
The CRAFT COTTAGE is an Irish shop whether the bricks and mortar version or online. Irish Law pertains